SHIPPING & RETURNS
Shipping Policy
All our orders are Shipped using Royal Mail 24
You will be provided with tracking details once your order has been dispatched
All orders are dispatched the next day
Delivery is free of charge for orders over £100
Delays
We will make sure, as far as as reasonably practicable, that your order is delivered with the above timeframes. Please note that we will not be responsible for any orders that are delayed by events which are beyond our reasonable control. If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access any such tracking information or have any further questions please contact us.
Return & Exchange Policy
At Grapplesnake we understand the importance of customer satisfaction. Items can be returned if returned within 14 days of delivery. Items must be in the original undamaged packaging. Please note the cost of return is the customers responsibility and we recommend you use a tracking service when returning such items. Refunds can only be issued to the original payment method. We cannot accept responsibility for lost items if tracking is not provided. If in any doubt please contact us via Email Paul@grapplesnakestrings.co.uk